Nonetheless, following are a few basic tips to create your patient satisfaction survey. Get monthly client/caregiver satisfaction reports and detailed feedback, reduce caregiver … Hospitals. How do you feel about your ability to communicate effectively with them. (mark all that apply). endstream endobj startxref I wish my schedule was different - that I could get more hours. I don't like talking to her, I feel she is rude to me at times. ���tP������3�z����mg-���?����=O�����־���yt�r�'6�����U��4P�:�ˣ0V�C�V�l�2��������RC?�/$xyCu�ᄫ�&F��_zV��ĝ���|�'(ݣ��Uq�B���^lrg�7axA 8k�����>��y�G���= ?6~�u��V`ў��QM4yz���8�Kq2* ���XV��xx]���e���P�V�:�T��;g���>���[O������k�ﮏ>�U��s�L�m˃��5��+ϋ)k7�g-2�����fBs%��ʩym�^�wM�0���b́^�q�>�wޘK��k.��ȝ 2(����� J��+/:UF�)�)�mw���o⤐@u���[���[��a�z��b&��FJEau�Y��� � �ڨSR �+���"�B��oD�g�Ce�ap_�H�b��>;�X-+�q�{��D�&s����ۨ.h-�0)*Tfo���Y^g��+�.k�����Y7������m��A��z[�4T�e����;h��%�H��Bz+���"x1?L��Vi����{6���w|��7@�1]�7�6J�h>�]�` 9 Assistance with cost/billing Helping you when you have a question about cost and billing ... Home care client satisfaction survey reference GLOBAL SATISFACTION QUALITY OF LIFE DOMAIN QUALITY OF CARE DOMAIN. caregiver specific and have been used with broader non-caregiving populations are referenced as “[not caregiver specific]”. Staffing Coordinators are on the phone pretty much non-stop all day long with team members and families. The times I've talked with Director of Clinical Services JAN she's been friendly & helpful. Exit this survey >> Family/Caregiver Satisfaction 1. If office staff are indifferent or unprofessional, that reflects poorly on the entire agency. I am satisfied with my current pay scale only because the benefit of working one-on-one in home care is worth more to me than higher pay from facility settings. How about working for AHHC as a company...do you like working for our agency? A t some point, almost every home care agency owner will have the frustrating experience of hiring a candidate who seems great in the interview but performs poorly on the job.. My schedule is okay and works for me most of the time. I feel like it is a struggle to reach my Nursing Supervisor. The survey includes the following key topics: starting hospice care; help for the patients’ symptoms, communication with the hospice team, caregivers’ own experiences with hospice care services; an overall rating of hospice care, and a question … The survey should not take much time to complete but the responses will be invaluable to us as we strive to make AHHC a great place to work. I don't like working pediatric home care but I need a job. It is important that your survey includes questions that are focused on the common areas of patient satisfaction. Yes No … Such state of dissatisfaction despite the importance of the caregivers’ role could be explained in part by the lack of a validated stroke-specific caregiver satisfaction … 4. Get feedback through client/caregiver surveys, reduce caregiver turnover, earn awards, boost referrals, and grow your home care agency. Caregiver well-being could be improved through in-hospital delivery of stroke care that meets their needs and demands which, in turn, could relieve caregiver stress. A 2-question survey designed to take less than 10 seconds to complete on a mobile device or laptop, and to be deployed as frequently as twice weekly or at a useful interval for your organization. 6. 568 0 obj <> endobj I like getting frequent short single topic emails from AHHC instead of lengthy memos and newsletters with multiple topics to cover all at once. B"$N CA�Ϳ=(*��I�f��q?��@5s�1F�����E�)� �o���'a�4��qK7��W#�!�0�bh ��֝[��P����-��� I am not satisfied with my current pay scale and will only be with AHHC until something better comes along. (mark all that apply). Compare family caregiver … The client I work with can be difficult and make me wish I were on a different case at times. Don’t ignore the impact office employees have on client satisfaction and caregiver recruitment and retention. This will help us to be sure that your child is … endstream endobj 569 0 obj <>>>/Filter/Standard/Length 128/O( 8��4�v2.N%�\)�N���"��/�����)/P -1084/R 4/StmF/StdCF/StrF/StdCF/U(�.u���=�E�9^+\\ )/V 4>> endobj 570 0 obj <>/Metadata 44 0 R/PageLabels 565 0 R/Pages 566 0 R/StructTreeRoot 90 0 R/Type/Catalog>> endobj 571 0 obj <>/MediaBox[0 0 612 792]/Parent 566 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 572 0 obj <>stream Similarly, measures that have been used with care recipients or measures that have a care recipient version are noted. ��A�9��4��:4��WtQ�*E8��ɪ��a�iI≡}�%q�ؖ��H�Fo�q+9~_�Y������ (mark all that apply). AHHC uses email and the new ClearCare texting as a quick & easy means to communicate with our team members. * 1. �&Es�E��R�~��n(�Z"g4;����E�g�R��|@Z���B���� �jE��G=�LZ�:�:�U���S]�p�����r�L�^�U� w�z����T�?��. I understand the primary reimbursement source is IL Medicaid but still wish AHHC could afford a higher pay scale. 31��S-JQ�s�}�/S6w�n~�����D����e���6���A�z>����M6�6�0�;�����0�S3Jt �CXZ����oYz���a�i��-�.wY�V; Many agencies provide clients with surveys after visits or assignments, and ask questions … The times I've talked with Staffing Coordinator JULIE she's been friendly & helpful. … I wish my schedule was different - I could get a different shift than the one I am usually scheduled. Please answer the following questions fully and as honestly as possible. It is recommended that this survey be deployed approximately a week after the first survey … Your feedback is appreciated! Service Characteristics ... Ability to express own ideas and ask questions. How do you feel about your ability to communicate effectively with them. Members of the Administrative team that work during the day also fields urgent calls in the evening and on weekends. I feel like it is a struggle to reach an On Call Coordinator. Caregiver Survey Thank you for taking our survey! I feel most of my co-workers work well together. Were the course’s title and description easy to comprehend? Minnesota home care laws require that the Minnesota Department of Health (MDH) survey licensed home care providers at least once every three years. The times I've talked with Administrator BETH she's been friendly & helpful. Have you worked in home care with any agency other than AHHC? Home Care Survey Forms and Self-Audit Tools Be Prepared for Your Survey . I do not like my schedule at all and don't feel the Coordinator understands what I am interested in. They seem like they're always in a rush to get me off the phone. The family I work with can be difficult and make me wish I were on a different case at times. The times I've talked with HR Manager NATHAN he has not been able to help me and/or has not seemed friendly. 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